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Joy Ramirez

Legal Intake Specialist (Personal Injury)

Davao City, Philippines · Remote · +63 900 000 0000 · joy.ramirez@example.com

Summary

Call center representative with 4 years on a US health insurance account, trained in personal injury intake. Practiced intake calls on simulated cases, each reviewed by a trainer.

Work Experience

Customer Service Representative Mar 2021 - Jun 2025

Sample Contact Center Inc., Davao City, Philippines

• Handled about 70 inbound calls a day for a US health insurance account.
• Verified caller identity before sharing any account details.
• Logged notes for every call in Salesforce.
• Followed HIPAA rules when handling member health information.

Skills

Software used at work: Salesforce, Five9, Microsoft Excel

Legal and medical: Personal injury intake, Client intake, Case notes, HIPAA basics

Languages: English, Filipino, Cebuano

Practice Training (simulated cases)

• Completed 3 practice intake calls with simulated injured callers, each reviewed by a trainer (Next Matter Pro Academy, Sep 2026).

Training and Certificates

Advanced Intake Specialist Training, Next Matter Pro Academy, Sep 2026

Verify training: nextmatterpro.com/v/JR4K7Q2M

Education

Bachelor of Science in Business Administration, Sample University, 2020